Frequently Asked Questions
Have a question about your order, shipping, or our products? Browse our frequently asked questions below. If you can’t find the answer you’re looking for, feel free to reach out to our team at info@realrealmllc.com.
Ordering & Payment
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover, processed securely through Stripe.
Is my payment information secure?
Yes. All transactions are encrypted and processed through Stripe, a PCI-compliant payment processor. We never store your card details.
Can I modify or cancel my order after placing it?
Please contact us immediately at info@realrealmllc.com. We process orders quickly, so we can’t guarantee changes once an order is confirmed.
Do I need an account to place an order?
No — you’re welcome to check out as a guest. Creating an account just makes it easier to track orders and check out faster next time.
Will I receive an order confirmation?
Yes, you’ll receive an email confirmation immediately after checkout, followed by a shipping confirmation with tracking once your order ships.
Shipping
Where do you ship to?
We currently ship to all 50 U.S. states.
How long does shipping take?
Orders are processed within 5–7 business days, then shipped via standard carrier delivery. You’ll receive tracking information as soon as your order ships.
Do you offer free shipping?
Yes! We offer free shipping on all U.S. orders over $250.
How do I track my order?
Once your order ships, you’ll receive a tracking number via email — just click the link to follow your package on the carrier’s website.
What if my order arrives damaged or incorrect?
Contact us right away at info@realrealmllc.com with your order number and a photo of the item. We’ll make it right — no return shipping cost to you.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original condition, and in their original packaging.
How do I start a return?
Contact us at info@realrealmllc.com with your order number and reason for return, and we’ll guide you through the process.
When will I receive my refund?
Once we receive and inspect the returned item, refunds are processed within 5–7 business days back to your original payment method.
Do I have to pay for return shipping?
Return shipping is the customer’s responsibility unless the item arrived damaged or defective — in that case, it’s on us.
Can I exchange an item instead of returning it?
At this time we process returns and refunds rather than direct exchanges — simply place a new order for the item you’d like instead.
Products
Are your products new?
Yes, every product sold on Real Realm is brand new — never used, refurbished, or open-box.
Do you offer wholesale pricing?
Yes! Real Realm LLC is a wholesale and retail distributor. Contact us at info@realrealmllc.com for wholesale account inquiries.
What product categories do you carry?
We carry six categories: Baby Care, Hardware & Tools, Home & Kitchen, Office Supplies, Pet Care, and Toys & Games.
Are your products authentic/brand-name?
Yes. We source directly from trusted suppliers and brand distributors, so every item is 100% genuine.
Contact & Support
How can I contact you?
You can reach us by:
- Email: info@realrealmllc.com
- Phone: +1 (305) 963-5469
- Contact form: realrealmllc.com/contact
What are your customer support hours?
Our team responds to inquiries Monday through Friday, 9 AM – 5 PM EST, usually within 1 business day.