Frequently Asked Questions
Have a question about your order, shipping, or our products? Browse our frequently asked questions below. If you can’t find the answer you’re looking for, feel free to reach out to our team at info@realrealmllc.com.
Ordering & Payment
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover, and process them securely through Stripe.
Is my payment information secure?
Yes. All transactions are encrypted and processed through Stripe, a PCI-compliant payment processor. We never store your card details.
Can I modify or cancel my order after placing it?
Please get in touch with us immediately at info@realrealmllc.com. We process orders quickly, so we cannot guarantee changes once an order is confirmed.
Shipping
Where do you ship to?
We currently ship to all 50 U.S. states.
How long does shipping take?
Standard shipping typically takes 5–10 business days. Processing time is 1–3 business days before shipment.
Do you offer free shipping?
Yes! We offer free shipping on all U.S. orders over $250.
How do I track my order?
Once your order ships, you will receive a tracking number via email. You can use it to track your package on the carrier’s website.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original condition, and in original packaging.
How do I start a return?
Contact us at info@realrealmllc.com with your order number and reason for return. We will guide you through the process.
When will I receive my refund?
Once we receive and inspect the returned item, refunds are processed within 5–7 business days to your original payment method.
Do I have to pay for return shipping?
Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
Products
Are your products new?
Yes, all products sold on Real Realm are brand new.
Do you offer wholesale pricing?
Yes! Real Realm LLC is a wholesale and retail distributor. Contact us at info@realrealmllc.com for wholesale inquiries.
What product categories do you carry?
We carry Home & Kitchen, Hardware & Tools, Toys & Games, Office Supplies, Grocery & Gourmet, Pet Care, and more.
Contact & Support
How can I contact you?
You can reach us by:
- Email: info@realrealmllc.com
- Phone: +1 (305) 963 5469
- Contact form: realrealmllc.com/contact
What are your customer support hours?
Our team responds to inquiries Monday through Friday, 9 AM – 5 PM EST.